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ENYTB's HelpDesk

posted by Administrator 02/01/2018 11:02:40

ENYTB's HelpDesk

Out with the old (League Navigators) and in with the new (professionally staffed HelpDesk).

ENYTB is a travel baseball league involving teams, players and games. How difficult can that be to understand? Actually ENYTB is a set of pre-season and post-season programs, combined with a detailed and highly customized regular season program, all administered via a customized website that mirrors the league in virtually every respect. The informational requirements of the current system is light years beyond what we could have imagined at the outset, more than 20 years ago. But do not fear, we at ENYTB understand that everyone is here to play baseball, not be an expert on all things ENYTB. For that reason, we also understand one of the league's most important functions is to provide every member club with excellent customer service as to what the league is and how it operates. To that end, we made a considerable investment this year in implementing and staffing a Members' HelpDesk. We hope you are noticing the difference in service.

At this time we would like to quickly review the informational resources currently available from the league to all its members.

The ENYTB "HELP" Foodchain:

1 - Our website includes its own "Knowledge-base" i.e., written answers to every conceivable question about the league and the website. These FAQ are located on the Help > FAQ page and are also linked to the top of any webpage to which they are applicable (content-sensitive Help). There's also a hot link to the FAQ page in the footer to every webpage.

2 - Managers & Coaches - If you have tried (1) and were unable to answer your question, your next step is to contact your club GM for possible assistance.

NOTE: Clubs qualify for end-of-season rebates if they funnel all their contacts with the league through one person, their club GM.

3 – If you have tried (1) and (2), and are still in need of further assistance have your club GM contact us through our HelpDesk (green icon in upper right hand corner of every webpage). Or, if you have his permission, you may contact us through the HelpDesk as well. Just remember, if you contact us on your own, you will automatically disqualify your club from its eligibility for an end-of-season rebate. Whether it's you or your club GM, when you contact the league through our HelpDesk, there will be a qualified professional staff ready to answer any question posed.

In addition to the resources noted above, you can keep abreast of league news and developments throughout the pre-season, regular season and post-season by visiting our homepage and scanning our League Announcement Board as well as our League Calendar.

Thank you for your cooperation and participation in ENYTB.
Ed Frye
ENYTB President
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